![]() Delivery of an incorrect amount of money.Generally, mistakes a remittance transfer provider is responsible for correcting include: ![]() Mistakes a remittance transfer provider is responsible for correcting The remittance provider must investigate and determine whether an error occurred within 90 days after it receives your notice of error, and then tell you about their findings within three business days after completing the investigation. Usually, the sooner you start the process, the sooner the error can get fixed. This date of availability is printed on your money transfer receipt, but don’t delay. You have 180 days from the date the money is supposed to be available to contact the provider and report the error. The company may be able to help, and other state laws and protections may still apply.įederal law requires remittance transfer providers to correct certain errors when making a money transfer, such as a failure to deliver the correct amount of money or to deliver the funds by the date the money is supposed to be available. Didn’t use a remittance transfer provider? If you transferred money and didn’t use a remittance transfer provider that was covered under federal law, contact the company anyway.
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